SHOP : Terms of service

Agreement to Legal Terms

The terms below constitute a legally binding agreement made between the purchaser (‘You’) and Hosei Moons Ltd (‘Us’, ‘Our’, ‘We’). By placing an order, you have read, understood and agreed to these Legal Terms. If you disagree with the Terms, you are prohibited from placing an order.

By repeating orders after any amendments to our terms, you are agreeing to the terms as amended.

Our products are intended for those over the age of 18 years old.

Company information

We are Hosei Moons Ltd and we operate through the websites ‘ikebana.uk.com’ and ‘ikebanaandwatercolours.com’.

Services

We sell wooden and digitally printed moon vases for use with Ikebana floral arrangements or as freestanding vases.

Intellectual property rights

We own all the intellectual property in services including source code, database, information, audio, text, video, graphics and logo.

Our content is protected by copyright and trademark laws. No part of the Services and no Content may be copied, reproduced, republished, distributed, sold or otherwise exploited for any commercial purpose without our written permission.

Payment Methods

All orders can be placed via the website through our payment processor, Stripe.

Despatch & delivery

We will despatch orders within 2 working days if the order has been placed before 2pm.

All orders include free 2nd class postage within the UK. Royal Mail Tracked 48 will be the default delivery service for free postage and is expected to be delivered within 2-4 working days after despatch.

Postage outside of the UK will be subject to request.

Cancellation

Once the order is placed, you may be able to cancel your order within a short period of ordering. However, if the order has been dispatched, you will have to follow our return and refund process.

Returns and Refunds

If you have placed your order via the website, the policy is as follow. If you would like to return your order, you must notify us via moons@ikebana.uk.com within 14 days. You will then have 14 days from notification, to return the order. All orders must be returned unused and in the same condition as you received them. We will issue a refund within 14 days of receiving the return. To benefit from a free return from an address within the UK, please contact us to receive a pre-paid return label. If you are returning a product from outside of the UK, please contact us.

If you have purchased a moon in person, we do not offer returns or refunds unless it is defective.

Forms/submissions

When completing a form or sending us a question, comment, idea, feedback or other information, you agree to assign us all intellectual property rights. By completing a form or submission you are agreeing that we may access, store, use and share the information you provide except from personal data (see privacy policy).

Reviews

When posting a review you must have firsthand experience with Ikebana.uk. The reviews must not be offensive, abusive, racist or contain hateful language and should not discriminate in any way. All reviews must be true and accurate.

We have the right to accept, reject or remove any review under our discretion.

Third-party website content

Our website may contain links to third party sites as well as articles, photographs, text, pictures, information that belong to a third party. If you access third-party websites, you do this at your own risk and we hold no liability for any interaction or purchases made between the customer and a third party.

Privacy Policy

We care about keeping data secure and are committed to using your data in accordance with the General Data Protection Regulation (GDPR). Data we collect includes; name, email, telephone and address which is obtained when submitting a form, getting in contact, or placing an order. Any data you provide to us will be used for billing, administration and marketing purposes only. If you have placed an order, your name and address will be given to our courier to enable delivery. Your data will never be shared with a third party without your consent.

Termination

We reserve the right to deny access to any of our services without notice or liability, with or without reason.

Amendments

We reserve the right to make any amendments to our website without prior notice.

Prohibited Activities

You may not use the service for any purpose other than for what we intend our service to be used for

  • Retrieve or use date or content without our written permission

  • Provide incorrect information when submitting a form

  • Interfere with any security related features of the website

  • Inappropriately use our content or data

  • Harass, intimidate or threaten any employees or agents engaged in providing any portion of the service to you

Cookies

We use cookies on our website. When using our site you are consenting to our Cookie policy. We use cookies for authentication and security purposes to prevent fraudulent activity. Also for performance and analytics purposes to provide relevant information. You are able to opt out by setting your browser to not accept cookies.

Contact Details

You can contact us by email at moons@ikebana.uk.com or by mail to:

Harbridge, Court Bane Lane

Birdham

Chichester, West Sussex

PO20 7BQ

You can also call us on 07770780524 or 01243 514004.